About Us

About Us

The vision behind Lavender House Care

If you wish to learn more about us here is our story. We started Lavender House Care with a vision to improve living and working environments across Dubai by offering the best cleaning services in the industry. The company has been built around the needs of our customers and understanding how we can help them to make a their life healthier and easier.

First and foremost, here at Lavender House Care, we make sure we hire the best and most experienced cleaners who enjoy and excel at their job. We personally screen and interview all cleaners applying for a job with us. All cleaners have to pass our internal skills test.

Our HR department carefully checks identification, tax and residence documents and collects references before we look whether the candidate has the right personality and set of skills required the job. New cleaners initially work alongside one of our supervisors and they are tested by cleaning one of the homes of our management team.

What we do?

We offer professional cleaning services including domestic and commercial cleaning services to customers across Dubai. We specialize in office cleaningdomestic cleaningend of tenancy cleaningdeep cleaningpest controlironing servicesbabysitting and nanny services and disinfection services.

Our approach

Our belief is that appreciation and gratitude helps in enhancing the performance of cleaning staff. We apply this belief on the appointed cleaners. Our goal was to create a positive experience for staff, which would stimulate learning and continuous improvement. We strive to offer support to our employees’  at all times and be understanding towards them. We treat all of them with kindness and, if necessary, try to make them understand that their performance has not been up to the mark. In addition to this, we provide them with suggestions to improve their performance.

From the very beginning, we decided that providing training was important despite the business having no funds for a training budget. Some cleaners say that we are very demanding, but we believe it is important for cleaners to receive regular, constructive feedback about their work, as this is the only way to improve standards and customer satisfaction. We always try to find an individual approach to each of the cleaning operatives and understand their family problems, health issues and life changes.

How we started

We developed an idea to start a cleaning business after we spent a few years cleaning properties in Dubai and Sharjah. Having acquired new skills we were learning about the most efficient cleaning methods over these years and our schedule was always full of more customers asking for more of our services. Although we were very happy with our jobs we were aware of the reality in the cleaning industry. Cleaners had to face low pay and unsatisfying work conditions regardless of cleaner’s experience or type of work, which in return led to low staff morale and a decrease in productivity. We did not create a professional cleaning company overnight, it was a lot of effort to get where we are now.

We decided to create a better company, which would care about all staff and offer Dubai living wage to tackle low morale and motivation. We did not start a reputable company providing professional cleaning services overnight, it was a lot of effort to get where we are now, however, our approach significantly improved quality and customer satisfaction.  The idea has turned into a success, with more and more customers were signing up for the services every day over the past 5 years. Recommendations have spread through friends and family of our existing customers, which we find to be the best testimony of our quality and reliability. Lavender House Care is steadily growing – and we are excited to say we are just getting started!

 

We developed an idea to start a cleaning business after we spent a few years cleaning properties in Dubai and Sharjah. Having acquired new skills we were learning about the most efficient cleaning methods over these years and our schedule was always full of more customers asking for more of our serveces. Although we were very happy with our jobs we were aware of the reality in the cleaning industry. Cleaners had to face low pay and unsatisfying work conditions regardless of cleaner’s experience or type of work, which in return led to low staff morale and a decrease in productivity. We did not create a professional cleaning company overnight, it was a lot of effort to get where we are now.

We decided to create a better company, which would care about all staff offering Dubai living wage to tackle low morale and motivation. We did not start a reputable company providing professional cleaning services overnight, it was a lot of effort to get where we are now, however, our approach significantly improved quality and customer satisfaction.  The idea has turned into a success, with more and more customers were signing up for the services every day over the past 5 years. Recommendations have spread through friends and family of our existing customers, which we find to be the best testimony of our quality and reliability. Lavender House Care is steadily growing – and we are excited to say we are just getting started!