FAQs

  • We service Dubai only.

    Most areas are covered except:

    - Jebel Ali
    - Dubai South
    - DAMAC Hills 2
    - Al Khawaneej

  • Yes we bring cleaning materials. We can also bring our own Karcher vacuums. For special requirements please speak to Customer Service when booking.
    You may choose to use your own cleaning materials. In this case you are eligible for a lower hourly rate.

  • Yes we prefer that! If you are interested in regular bookings we’ll make sure you get the same maid/cleaner each time to make things seamless.

  • We usually send 1 cleaner, sometimes 2 to speed things up! Please let us know if you have a preference.
    For deep cleans we send between 4-10 cleaners depending on the work required.

  • We can clean between 8am and 6pm Mon-Saturday. Sundays we are closed and all staff get their well deserved rest

  • Yes, but please note we are often quite busy and it will be dependent on your area and staff availability

  • It’s completely up to you. If you’re not going to be home, please make sure you leave instructions on how to enter the home and notify security.
    If it's your 1st booking, we prefer you're at home so you can provide clear instructions to the team.

  • Yes. We offer discounts if you’re looking to make regular scheduled bookings.

 Payment - FAQs

  • Bank transfer (This is our preference)
    Credit card / Debit cards / Apple pay via a payment link for bookings under AED 1000
    We can no longer accept cash.

  • You are not charged until after the cleaning has been completed.


    Regular weekly customers often request to pay at the end of month.


    For large deep cleans we may require a deposit (unfortunately we've been victims of fraud in the past)

  • Yes if you a regular customer the team can arrange 1 invoice and 1 payment at the end of the month.

  • Yes. We accept most major international cards (Visa/Mastercard).
    We have a payment provider called Mamo pay who handle the payments.
    Please send us screenshots if you face many issues.

  • Wio bank is a digital bank based in the UAE. Regulated by the UAE Central Bank
    65% owned by Abu Dhabi sovereign wealth fund, 25% by Etisalat and 10% by First Abu Dhabi Bank.
    Since they are relatively new some other banks might not automatically recognise the IBAN or populate account details.